Meet Our Mediators
Mandy Nardiello - Family Mediator
Mandy is qualified in both community and family mediation and has worked as a mediator for five years delivering mediation in Worcestershire and mediation in West Midlands. She is experienced in direct work with children, both within and outside the mediation process. In previous employment Mandy was a Home Start co-ordinator for 13 years, where she gained vast experience of working with families experiencing difficult and complex situations, working closely with both adults and children.
Mandy has also undertaken a number of voluntary roles: Nightstop mediator (Parents and teenagers), child worker for Noah’s Ark (Family bereavement) and working within women’s refuges (support worker).
Mandy has a working knowledge of different forms of mediation; she combines this with active listening skills and the ability to empathise with clients, enabling clients to focus on the decisions that need to be made and to reach their own outcome. She recognises the uniqueness of each situation and adapts her approach accordingly.
Stephanie Leibbrandt - Family Mediator
Stephanie has worked as a fully qualified mediator for over 15 years delivering mediation in Gloucestershire, she also has a supervisory role as a Professional Practice Consultant for other mediators, and is also qualified to talk with children when parents in mediation request that their children are consulted.
Before and during her early years as a mediator she worked in restorative justice and family group conferencing. Working within the Probation and Youth Offending services ignited her interest in the consequences of relationship and family breakdown which were often evident in the circumstances she worked in. While her own family was young Stephanie worked with children both as a play-leader, part owning and running her own facility, a family helper and as a foster parent.
Stephanie has run businesses and managed mediation and child counselling services. She is a qualified life coach and master NLP practitioner. She has studied other various tools designed to assist people experiencing difficulties or impasse and uses these where appropriate in her practice.
Stephanie has knowledge of all the various forms of mediation techniques from therapeutic through narrative to solution-focussed. She adapts her style to the needs of each client respecting the uniqueness of their situation and needs. She is an experienced community mediator and trained in workplace mediation.
Apart from her mediation work Stephanie works with individuals looking to change aspects of their lives through www.time-to-change.co.uk and she currently offers appointments in Tewkesbury and Gloucester.
Claire-Elaine Arthurs - Commerial and Community Mediator
Claire-Elaine is a CEDR Accredited Mediator, Solicitor and Chartered Manager
“Claire-Elaine is a competent, efficient, understanding and delightful person . Her knowledge and insight have been invaluable.” - Client Feedback
Claire-Elaine is a Partner in a London law firm and is also a CEDR Panel Adjudicator. She has a reputation for her robust representation of parties when necessary. However, the majority of her clients never set foot near a Court due to her solution orientated approach to dispute resolution. Alongside her legal work, Claire-Elaine also acts as a Non-Executive Director and provides course development and teaching support to universities.
Claire-Elaine has been involved in bringing matters to a successful resolution through mediation for over a decade. She has a wide range of expertise, particularly in high value, multi-party and complex mediation cases. Her practice specialises in property disputes and professional negligence but she also deals with a range of other commercial disputes.
Due to her background as both a Solicitor and Business Leader, her approach is insightful, commercial and pragmatic, affording the parties an opportunity to make informed decisions within a confidential and privileged process. She keeps sight of parties’ respective interests and is able to use her insight and empathy to help them find a commercial resolution to their dispute.
Vernon Wright - Family Mediator
Vernon has amassed a decade’s worth of experience in the provision of focused, efficient and responsive family mediation services to families in the West Midlands, Derbyshire and now Worcestershire. This experience has been acquired through service delivery on behalf of Birmingham District Family Mediation, West Midlands Family Mediation, National Family Mediation, Relate Family Mediation and Mediation and More in Redditich.
Vernon is fully qualified and accredited in all aspects of family mediation including direct child consultations by the Family Mediation Council.
Previously, Vernon worked as a project manager/consultant with private and public sector organisations conducting research, business planning and feasibility studies, managing and satisfying various stakeholder interests and requirements.
Vernon is a versatile and experienced Family Mediator with a clear understanding of the requirements to deliver effective mediated outcomes; facilitating the conveyance of disparate views to mutually coherent solutions employing analytical, lateral and creative thinking. This is all underpinned by an awareness of the principles associated with Diversity/Equal Opportunities, Confidentiality and Safeguarding, particularly for vulnerable adults and children.
Mediation is a confidential process. We will not give information to your legal or other advisers, or to any other third parties, without obtaining your joint permission. There are, however, two exceptions to this confidentiality.
The first would be where you, or any other person (most particularly a child) is at risk of serious harm. In these exceptional circumstances, we would take the necessary action to safeguard/protect the child or adult concerned, in line with both the Family Mediation Council and the College of Mediators’ Codes of Practice.
The second is where we are required to make disclosure to the appropriate government authorities under the Proceeds of Crime Act 2002, and/or the relevant money laundering regulations.
All our mediators are individual members of the College of Mediators, www.collegeofmediators.co.uk, who are members of the Family Mediation Council.
All our mediators are members and they are all required to undertake regular training to maintain our high professional standards and update their practice. In addition some mediators are members of other recognised organisations.
Our mediators are professional, experienced and independent. They are registered with the Family Mediation Council (FMC) as FMC Accredited Family Mediators (FMCA) for family and child arrangements, which authorises us to conduct Mediation Information and Assessment Meetings – MIAMs.
Complaints and Compliments
We welcome constructive comments about the service we provide, and we also periodically seek the views of a sample of users. A copy of our complaints procedure is available on request.
We will return any original documents requested during mediation to you as soon as we can. Mediation files are securely stored electronically at the main office and confidentially destroyed six months after the case closure date (the last contact with the mediator). In financial cases the mediator will destroy any sensitive financial material as soon as they have completed a financial schedule. Once a file has been destroyed, any further contact will be considered a new referral and case.